Client Rights
Path Assist intends to provide services while respecting the following client rights:
Respect
Clients will be treated with dignity and respect regardless of age, race, gender
identity, sexual orientation, national origin, religion, culture, disability, personal values
or belief systems. Services provided are to be free from harassment, coercion,
threats, or inappropriate conduct. Services will be delivered in a respectful, honest,
professional manner.
Autonomy
Services will be provided in collaboration between clients and Path Assist
staff members. Clients have the freedom to prioritize their needs and goals, as
well as decline all or portions of Path Assist Services.
Confidentiality
All information the Client discloses during Path Assist will remain confidential with the
exception of instances in which Client has authorized a release of information,
instances involving risk of harm to clients/others, or mandated by law. Clients may
revoke releases of information at any time by making a written request to a Path
Assist staff member. Path Assist reserves the right to an internal review of cases for
the purpose of supervision of staff, case staffing, and quality assurance.
Professionalism
Clients will be made aware of the scope and limitation of services within Path Assist.
Path Assist staff members will work to conduct services in a professional manner at all
times. Any conflict of interest may be reported to to the Path Assist Grievance
Team by emailing feedback@path-assist.com
Grievances
If for any reason a client feels they have a grievance, attempts should be made to
resolve their concern with the Community Health Navigator. If this does not resolve
the issue, the client may request assistance by emailing feedback@path-
assist.com to further discuss the concern.
Client Responsibilities
Path Assist requires clients to be responsible for the following:
Respect
Clients are expected to treat Path Assist staff members with dignity and respect
regardless of age, race, gender identity, sexual orientation, national origin, religion,
culture, disability, personal values or belief. Path Assist reserves the right to end
services at any time due to inappropriate behavior such as, but not limited to, verbal or
physical threats, inappropriate sexual behaviors, disrespectful language, or
dishonesty.
Participation
Clients are responsible for participating in the Path Assist program. This includes
development of goals and working collaboratively with their Community Health
Navigator.